:root{
  --navy:#11162f; --navy-2:#0a1560; --azul:#1d5f9a; --ciano:#3ec6e8; --ciano-txt:#16799b;
  --grad:linear-gradient(90deg,#0a1560 0%,#1d5f9a 55%,#3ec6e8 100%);
  --bg:#f4f6fa; --card:#fff; --linha:#dfe5ee; --texto:#1b2236; --muted:#66748a;
  --ok:#1f8a5b; --okbg:#eaf7f0; --aviso:#9a6200; --avisobg:#fff6e3; --erro:#b42318; --errobg:#fdecea;
  --raio:14px; --sombra:0 8px 28px rgba(17,22,47,.07);
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--bg);color:var(--texto);font-family:Poppins,"Segoe UI",Arial,sans-serif;font-size:15px;line-height:1.55}
a{color:var(--ciano-txt)}
img{max-width:100%}
.wrap{max-width:1120px;margin:0 auto;padding:0 20px}

/* topo */
.topo{background:#fff;border-bottom:1px solid var(--linha);position:sticky;top:0;z-index:20}
.topo::before{content:"";display:block;height:4px;background:var(--grad)}
.topo .wrap{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:72px}
.logo img{height:46px;display:block}
.menu{display:flex;gap:4px;flex-wrap:wrap}
.menu a{text-decoration:none;color:var(--navy);font-weight:500;font-size:14px;padding:9px 14px;border-radius:9px}
.menu a:hover{background:#eef3f9}
.menu a.ativo{background:var(--navy);color:#fff}
.menu a.cta{background:var(--grad);color:#fff}
.menu-btn{display:none;background:none;border:1px solid var(--linha);border-radius:9px;padding:8px 11px;font-size:18px;cursor:pointer;color:var(--navy)}

/* hero */
.hero{background:radial-gradient(1200px 400px at 90% -10%,rgba(62,198,232,.35),transparent 60%),linear-gradient(120deg,#0b1030,#11162f 45%,#0a1560);color:#fff;position:relative;overflow:hidden}
.hero .wrap{padding-top:64px;padding-bottom:72px;position:relative;z-index:1}
.hero .marca{position:absolute;right:-40px;top:30px;width:420px;opacity:.12;z-index:0}
.hero h1{font-size:40px;line-height:1.15;margin:0 0 16px;font-weight:700;max-width:640px}
.hero h1 span{background:linear-gradient(90deg,#7fdcf3,#3ec6e8);-webkit-background-clip:text;background-clip:text;color:transparent}
.hero p{font-size:17px;color:#cfd8ea;max-width:600px;margin:0 0 28px}
.hero-pequeno .wrap{padding-top:40px;padding-bottom:44px}
.hero-pequeno h1{font-size:30px}
.hero-pequeno p{margin:0}

/* botões */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:12px 20px;font:600 15px/1.2 inherit;font-family:inherit;cursor:pointer;text-decoration:none;transition:transform .12s,box-shadow .12s,background .12s}
.btn:hover{transform:translateY(-1px)}
.btn-pri{background:var(--grad);color:#fff;box-shadow:0 6px 18px rgba(29,95,154,.3)}
.btn-esc{background:var(--navy);color:#fff}
.btn-cla{background:#fff;color:var(--navy);border:1px solid var(--linha)}
.btn-vidro{background:rgba(255,255,255,.1);color:#fff;border:1px solid rgba(255,255,255,.3)}
.btn-pq{padding:8px 13px;font-size:13px}
.btn:disabled{opacity:.6;cursor:wait;transform:none}
.botoes{display:flex;gap:12px;flex-wrap:wrap}

/* seções e cards */
main{min-height:60vh}
.secao{padding:48px 0}
.secao h2.titulo{font-size:26px;color:var(--navy);margin:0 0 6px}
.secao p.sub{color:var(--muted);margin:0 0 28px}
.card{background:var(--card);border:1px solid var(--linha);border-radius:var(--raio);padding:24px 26px;box-shadow:var(--sombra)}
.card+.card{margin-top:18px}
.card h2{margin:0 0 4px;font-size:18px;color:var(--navy);display:flex;align-items:center;gap:10px}
.card .desc{color:var(--muted);font-size:13.5px;margin:0 0 18px}
.num{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:50%;background:var(--grad);color:#fff;font-size:14px;font-weight:600;flex:none}
.grade{display:grid;gap:18px}
.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}

.passo{background:#fff;border:1px solid var(--linha);border-radius:var(--raio);padding:22px;box-shadow:var(--sombra)}
.passo .num{margin-bottom:12px}
.passo h3{margin:0 0 6px;font-size:16px;color:var(--navy)}
.passo p{margin:0;color:var(--muted);font-size:14px}

.servico{background:#fff;border:1px solid var(--linha);border-radius:var(--raio);padding:20px;display:flex;flex-direction:column;gap:6px;text-decoration:none;color:inherit;transition:.15s}
.servico:hover{border-color:var(--ciano);box-shadow:var(--sombra)}
.servico b{color:var(--navy)}
.servico span{color:var(--muted);font-size:13.5px}

/* aviso importante */
.importante{border-left:5px solid #e3a008;background:var(--avisobg);border-radius:10px;padding:16px 18px;color:#5f4300;font-size:14px}
.importante strong{display:block;margin-bottom:6px;letter-spacing:.3px}
.importante ul{margin:0;padding-left:20px}

/* formulário */
label{display:block;font-size:13px;font-weight:600;color:#3c475c;margin-bottom:6px}
label .req{color:var(--erro)}
input[type=text],input[type=email],input[type=tel],input[type=password],select,textarea{width:100%;border:1px solid #cdd6e2;border-radius:9px;padding:11px 12px;font:inherit;font-size:14.5px;background:#fff;color:inherit;transition:border .12s,box-shadow .12s}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--ciano);box-shadow:0 0 0 3px rgba(62,198,232,.2)}
textarea{min-height:120px;resize:vertical}
.campos{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}
.campos .full{grid-column:1/-1}
.ajuda{font-size:12px;color:var(--muted);margin-top:4px}

.opcoes{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.opcao{position:relative;margin:0;cursor:pointer}
.opcao input{position:absolute;opacity:0}
.opcao span{display:flex;align-items:center;gap:10px;border:1px solid var(--linha);border-radius:10px;padding:12px 14px;font-weight:500;font-size:14px;color:var(--texto);background:#fff;height:100%;transition:.12s}
.opcao span::before{content:"";width:18px;height:18px;border:2px solid #b7c3d3;border-radius:5px;flex:none;transition:.12s}
.opcao input:checked+span{border-color:var(--ciano);background:#ecf9fd}
.opcao input:checked+span::before{background:var(--ciano) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Cpath d='M3 8.5l3 3 7-7' stroke='white' stroke-width='2.4' fill='none'/%3E%3C/svg%3E") center/13px no-repeat;border-color:var(--ciano)}
.opcao input:focus-visible+span{box-shadow:0 0 0 3px rgba(62,198,232,.3)}

.pessoa{border:1px solid var(--linha);border-radius:12px;padding:18px;margin-bottom:14px;background:#fbfcfe}
.pessoa-topo{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}
.pessoa-topo b{color:var(--navy)}
.remover{background:none;border:0;color:var(--muted);cursor:pointer;font:inherit;font-size:13px}
.remover:hover{color:var(--erro)}
.radios{display:flex;gap:18px;padding-top:8px}
.radios label{display:flex;align-items:center;gap:6px;font-weight:500;margin:0;cursor:pointer}

.docs{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}
.drop{border:2px dashed #bccadb;border-radius:12px;padding:16px;background:#fafcfe;cursor:pointer;transition:.12s;position:relative}
.drop:hover,.drop.sobre{border-color:var(--ciano);background:#eefafd}
.drop.recomendado{border-color:#8fd6ea}
.drop .tit{display:flex;align-items:center;gap:8px;font-weight:600;color:var(--navy);font-size:14.5px}
.drop .tit .ic{width:34px;height:34px;border-radius:9px;background:#e7f6fb;display:grid;place-items:center;color:var(--ciano-txt);flex:none}
.drop .dica{font-size:12.5px;color:var(--muted);margin:6px 0 0}
.drop .selo{display:none;position:absolute;top:10px;right:12px;font-size:11px;font-weight:600;background:#e7f6fb;color:var(--ciano-txt);border-radius:20px;padding:2px 9px}
.drop.recomendado .selo{display:block}
.drop input{display:none}
.lista-arq{list-style:none;margin:10px 0 0;padding:0;display:grid;gap:6px}
.lista-arq li{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--linha);border-radius:8px;padding:6px 10px;font-size:12.5px}
.lista-arq li b{flex:1;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.lista-arq li small{color:var(--muted)}
.lista-arq li button{border:0;background:none;color:#8b97a8;cursor:pointer;font-size:16px;line-height:1}
.lista-arq li button:hover{color:var(--erro)}

.check-decl{display:flex;gap:10px;align-items:flex-start;font-weight:500;font-size:14px;cursor:pointer}
.check-decl input{width:18px;height:18px;margin-top:2px;accent-color:var(--azul)}
.rodape-form{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-top:22px}

/* mensagens */
.msgs{display:grid;gap:8px;margin:20px 0}
.msg{border-radius:10px;padding:11px 14px;font-size:14px;border:1px solid}
.msg.erro{background:var(--errobg);color:var(--erro);border-color:#f3c2bc}
.msg.aviso{background:var(--avisobg);color:#7a4d00;border-color:#f1d39a}
.msg.ok{background:var(--okbg);color:var(--ok);border-color:#b6e2cb}

/* status / linha do tempo */
.etiqueta{display:inline-block;font-size:12px;font-weight:600;border-radius:20px;padding:3px 11px;background:#e7f6fb;color:var(--ciano-txt);white-space:nowrap}
.etiqueta.concluido,.etiqueta.deferido{background:var(--okbg);color:var(--ok)}
.etiqueta.pendencia,.etiqueta.exigencia{background:var(--avisobg);color:var(--aviso)}
.etiqueta.cancelado{background:#eef0f3;color:#6b7280}
.etiqueta.recebido{background:#eef2ff;color:#3346a8}

.timeline{list-style:none;margin:0;padding:0}
.timeline li{position:relative;padding:0 0 22px 44px}
.timeline li::before{content:"";position:absolute;left:14px;top:30px;bottom:0;width:2px;background:var(--linha)}
.timeline li:last-child::before{display:none}
.timeline .bola{position:absolute;left:0;top:0;width:30px;height:30px;border-radius:50%;border:2px solid var(--linha);background:#fff;display:grid;place-items:center;font-size:13px;color:#a6b1c2;font-weight:600}
.timeline li.feito .bola{background:var(--ciano);border-color:var(--ciano);color:#fff}
.timeline li.feito::before{background:var(--ciano)}
.timeline li.atual .bola{background:var(--navy);border-color:var(--navy);color:#fff;box-shadow:0 0 0 5px rgba(62,198,232,.25)}
.timeline b{display:block;color:var(--navy);font-size:15px}
.timeline li:not(.feito):not(.atual) b{color:#8d99ab;font-weight:500}
.timeline small{color:var(--muted);font-size:13px}

.alerta-status{border-radius:12px;padding:14px 16px;margin-bottom:18px;background:var(--avisobg);border:1px solid #f1d39a;color:#6b4500}
.alerta-status.cancelado{background:#f2f3f5;border-color:#d9dde3;color:#4b5563}

.hist{list-style:none;margin:0;padding:0;display:grid;gap:12px}
.hist li{border-left:3px solid var(--ciano);padding:2px 0 2px 12px}
.hist .data{font-size:12px;color:var(--muted)}
.hist p{margin:3px 0 0;font-size:14px}

.dados dl{display:grid;grid-template-columns:150px 1fr;gap:6px 14px;margin:0;font-size:14px}
.dados dt{color:var(--muted)}
.dados dd{margin:0;font-weight:500;word-break:break-word}

.arqs{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.arqs a{display:flex;gap:10px;align-items:center;text-decoration:none;color:var(--texto);border:1px solid var(--linha);border-radius:9px;padding:9px 12px;font-size:13.5px}
.arqs a:hover{border-color:var(--ciano)}
.arqs small{color:var(--muted);margin-left:auto;white-space:nowrap}

.protocolo-box{background:var(--grad);color:#fff;border-radius:var(--raio);padding:26px;text-align:center}
.protocolo-box .cod{font-size:34px;font-weight:700;letter-spacing:2px;margin:6px 0}
.protocolo-box button{margin-top:8px}

/* tabela admin */
.tabela{width:100%;border-collapse:collapse;font-size:14px;background:#fff}
.tabela th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);padding:12px;border-bottom:1px solid var(--linha);background:#f8fafc}
.tabela td{padding:12px;border-bottom:1px solid var(--linha);vertical-align:top}
.tabela tr:hover td{background:#f8fbfe}
.tabela a{font-weight:600;text-decoration:none}
.tab-wrap{border:1px solid var(--linha);border-radius:var(--raio);overflow:auto;box-shadow:var(--sombra)}
.filtros{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px;align-items:center}
.filtros a{text-decoration:none;font-size:13px;padding:6px 12px;border-radius:20px;border:1px solid var(--linha);color:var(--texto);background:#fff}
.filtros a.ativo{background:var(--navy);color:#fff;border-color:var(--navy)}
.filtros form{margin-left:auto;display:flex;gap:8px}
.filtros input{width:240px;padding:8px 11px}

/* acordeão serviços */
details.proc{background:#fff;border:1px solid var(--linha);border-radius:12px;margin-bottom:10px;overflow:hidden}
details.proc summary{list-style:none;cursor:pointer;padding:16px 20px;display:flex;align-items:center;gap:12px}
details.proc summary::-webkit-details-marker{display:none}
details.proc summary::after{content:"+";margin-left:auto;font-size:22px;color:var(--ciano-txt);font-weight:300}
details.proc[open] summary::after{content:"–"}
details.proc summary b{color:var(--navy);display:block}
details.proc summary span{color:var(--muted);font-size:13.5px}
details.proc .corpo{padding:0 20px 20px;display:grid;grid-template-columns:1.4fr 1fr;gap:24px;border-top:1px solid var(--linha);padding-top:16px}
details.proc h4{margin:0 0 8px;font-size:13px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}
ul.check{list-style:none;padding:0;margin:0;display:grid;gap:7px;font-size:14px}
ul.check li{padding-left:24px;position:relative}
ul.check li::before{content:"";position:absolute;left:0;top:4px;width:15px;height:15px;border-radius:50%;background:var(--ciano) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Cpath d='M4 8.5l2.5 2.5L12 5.5' stroke='white' stroke-width='2.2' fill='none'/%3E%3C/svg%3E") center/11px no-repeat}
ul.docs-l{padding-left:18px;margin:0;font-size:14px;display:grid;gap:5px}

/* rodapé */
.rodape{background:var(--navy);color:#b9c3d8;margin-top:56px;font-size:13.5px}
.rodape::before{content:"";display:block;height:4px;background:var(--grad)}
.rodape .wrap{display:flex;justify-content:space-between;gap:24px;flex-wrap:wrap;padding-top:32px;padding-bottom:32px}
.rodape img{height:44px;margin-bottom:10px}
.rodape a{color:#fff;text-decoration:none}
.whats{position:fixed;right:20px;bottom:20px;width:54px;height:54px;border-radius:50%;background:#25d366;display:grid;place-items:center;box-shadow:0 8px 20px rgba(0,0,0,.2);z-index:30}

/* responsivo */
@media (max-width:900px){
  .g3,.g4{grid-template-columns:repeat(2,1fr)}
  .opcoes{grid-template-columns:repeat(2,1fr)}
  details.proc .corpo{grid-template-columns:1fr}
}
@media (max-width:720px){
  .menu-btn{display:block}
  .menu{display:none;position:absolute;left:0;right:0;top:100%;background:#fff;border-bottom:1px solid var(--linha);flex-direction:column;padding:10px 16px}
  .menu.aberto{display:flex}
  .topo .wrap{position:relative}
  .logo img{height:38px}
  .hero h1{font-size:30px}.hero .wrap{padding-top:44px;padding-bottom:52px}
  .hero .marca{width:260px;right:-60px}
  .g2,.g3,.g4,.campos,.docs,.opcoes{grid-template-columns:1fr}
  .card{padding:20px 16px}
  .wrap{padding:0 16px}
  .dados dl{grid-template-columns:1fr;gap:0}.dados dd{margin-bottom:8px}
  .filtros form{margin-left:0;width:100%}.filtros input{width:100%}
  .protocolo-box .cod{font-size:26px}
}